This blog is part of a series focused on Sales Enablement, a modern business solution designed to help sales and marketing teams sell more effectively using information, content, and tools. Each blog will focus on a topic in the transformational technology space that can help sales and marketing become more efficient.
Your sales reps spend 66% of their time not selling. This usually means they’re searching for answers, files, and assets. The practical effect is that non-revenue-generating tasks are killing your profit margin.
Selling is a complex profession with multiple tasks building to the close that aren’t necessarily revenue generators. How can a sales manager use next-gen technology to cut down on the busywork so that sales teams can spend more time making money?
Surveying the technology landscape
Closing a deal requires an understanding of the customer’s problem, and quickly identifying a way to solve it. This level of personalization requires time management and analytical skills that most sales leaders do not have the time or inclination to handle.
Luckily, transformative technologies can increase the amount of time your sales team spends on selling activities. When an organization prioritizes efficiency, many technologies including Artificial Intelligence, Machine learning, and Natural Language Processing can be leveraged. Each of these tools allows a workforce to focus on adding value to the organization, and not spending time on the ancillary tasks required to get there.
- Artificial intelligence (AI) is a broad way of describing how computers can apply behavior and intelligence that was previously only achievable by humans. Under AI’s umbrella, many other technologies exist, including Machine Learning, Robotic Process Automation, Natural Language Processing, Computer Vision, and more. In the context of selling, AI executes manual tasks like searching documents, enabling the seller to spend time adding value in ways a computer cannot.
- Machine Learning (ML) is a computer’s ability to improve automatically over time by examining patterns in data. Because the scope of ML is narrower, its applications are clearer cut, like a computer’s ability to recognize shapes or play chess.
- Natural Language Processing (NLP) is a subfield of AI that allows a computer to interact with a human in their natural language. This can include language understanding, speech recognition, and language generation.
The importance of efficiency
As AI tackles more tasks that previously required human intelligence, business professionals can use it to free up time previously spent on manual tasks. From the perspective of a sales professional, many of the most time-consuming tasks are building toward higher levels of personalization for their customer.
Showing a customer that you understand their problem, and how to solve it is critical. To see the potential of digital personalization, look no further than these statistics on email marketing:
- According to Aberdeen, click-through rates go up by over 14% in emails with some level of personalization.
- Campaign Monitor data shows emails with personalized subject lines are 26% more likely to be opened.
- An Experian study finds personalized emails deliver 6x higher transaction rates.
If your organization prioritizes sales efficiency and personalization, cutting down on manual tasks is necessary. The most logical first step is to begin with the most time intensive operations, which according to recent McKinsey reports is searching for information and assets, consuming 25% of your team’s time – searching.
How intelligent search can help your team
The days of mass-produced sales and marketing content are dwindling as sales teams gain the ability to engage individual customers with little human effort. One powerful application of AI is intelligent search, which gives a computer the ability to derive intent from a user through natural language processing. In short, AI can understand you in the natural way you speak and give you answers that are closer to what you’re looking for.
As the concept of sales enablement becomes a priority for teams in every industry, sales enablement software is gaining traction in modern organizations. Every software platform offers an assortment of powerful tools that help your business, and intelligent search may be the most beneficial of all.
An AI-powered assistant can drastically reduce the time spent searching, saving your team hours in a work week. In addition to saved time, sales reps will be able to provide customers with content that is more relevant to their specific problem.
Here are some ways an intelligent knowledge assistant can help:
- Improved prospecting
- Greater sales team consistency
- Swift assembly of relevant content
- Eliminating routine documentation
- Coaching through everyday tasks, like RFP construction
Unika Capabilities & Features
Unika's Knowledge Management Software was built to help organizations easily create, share, and discover knowledge. Our Knowledge campaigns and Page templates are user friendly and help you get started quickly .
Knowledge Management Hub
Unika is your hub for all knowledge sources stored across your internal systems. Create, Discover, and Share knowledge.
Organize and populate knowledge into a consolidated page that can be shared internally or with clients.
Deploy targeted Knowledge campaigns to inform employees about active pursuits, new clients, or Product updates.
Create Profiles of People, Projects, and Clients to easily categorize relevant information.
Intelligent Search Assistant
Unika’s enterprise search function is built on an AI powered Intelligent Knowledge Assistant (IKA), that can predict a user’s conversation meaning and find relevant and detailed answers.
User-based access & controls (ISO 2701 certified, GDPR compliant). Secure architecture design and data encryption enabled.