Intelligent Knowledge Assistant
Intelligent Knowledge Assistant
A digital workplace houses your company’s priceless collective experience and knowledge, but if that content isn't easily accessible, it offers no value to anyone. IKA can help you answer questions and find information within seconds.
How Can IKA Help You?
Ask IKA any question in a natural conversational manner and get answers in real-time. IKA is able to tap into your Unika environment and other systems to derive answers, find assets, and connect you with the right people within your organization.
Natural Language Understanding
IKA's Natural Language Processing engine allows users to have real conversations or use simple utterances. IKA interprets the intent and can provide contextually relevant information in seconds.
Always Learning & Improving
Once users engage or ask a question, IKA begins active learning, allowing you to constantly update, gain insights, and improve responses.
Real-time Knowledge Discovery
IKA searches through your Unika environment and other connected systems to help answer FAQs, find people, find assets, or support complex research scenarios.
Speak to IKA on the Go
Voice to Text capability ensures your conversations with IKA are supported while you are on a mobile device.
IKA Enhances Productivity
Artificial Intelligence models and Intelligent Knowledge Assistants are being used by enterprises to streamline and improve operations. An Intelligent Knowledge Assistant is capable of supporting multiple units within the business. Whether they are supporting customer service agents working on a service desk, assisting business development reps with new inquiries or by enhancing the employee on-boarding experience, their contribution is already being seen as critical to business success.
IKA uses a form of AI referred to as Natural Language Processing (NLP). Delivered through the Unika platform, IKA is an enterprise solution that can analyze, reason and react just like a human.
IKA is the only conversational AI solution that can be simultaneously surfaced across multiple channels, devices and languages, regardless of whether your users are using voice or text to communicate.
Provide your sales team with the resources they need to sell more effectively.
Reduce support call duration and keep your client facing teams consistent and on-message.
Less shoulder taps for your subject matter experts & HR team, ensure your new hires get the right answers when they need it.
IKA for Sales Enablement
IKA can provide your sales people with the right information, content and data to help them sell more effectively.
How can IKA help you sell more?
- Sales people often forget about content assets, or where the content is stored. IKA does not forget and can instantly provide your best sales & marketing assets.
- IKA can be configured as a digital sales coach to ensure the right questions are being asked, activities are being completed, and the right content is being used to keep deals moving.
- Expedite the RFP / RFI response process by leveraging IKA to do research for you. IKA can help find the best internal resources for the project, case study examples, winning assets, and more.
IKA for Discovery
IKA's technology has the immense potential to help improve upon your interfaces, communication channels and internal collaboration by making communication more conversational, direct and visible. IKA can help to integrate systems on the front end and provide an efficient means to leverage your internal knowledge on the back end.
IKA can answer questions that are very common in the enterprise. “How do I fill out an expense report?” , “Who can help me with this project”, “How can I reset my password”, “Who is our lawyer”… the answer to these questions are found in either your Unika repository or other connected internal systems.
Other IKA Discovery examples include:
- Finding the right internal resources
- Asset Discovery
- FAQs by Department
Unika Capabilities & Features
Unika was built to help organizations easily create, share, and discover knowledge. Our Knowledge campaigns and Page templates are user friendly and help you get started quickly .
Knowledge Management Hub
Unika is your hub for all knowledge sources stored across your internal systems. Create, Discover, and Share knowledge.
Organize and populate knowledge into a consolidated page that can be shared internally or with clients.
Deploy targeted Knowledge campaigns to inform employees about active pursuits, new clients, or Product updates.
Create Profiles of People, Projects, and Clients to easily categorize relevant information.
Unika’s enterprise search function is built on an AI powered Intelligent Knowledge Assistant (IKA), that can predict a user’s conversation meaning and find relevant and detailed answers.
User-based access & controls (ISO 2701 certified, GDPR compliant). Secure architecture design and data encryption enabled.